The CILCA360 and associated coaching support is the Care Industry’s only dedicated leadership assessment that measures a leader’s capability against the five leadership domains and identifies any issues relating to stress, wellbeing, conflict management etc that can be more prevalent during these times. It also measures compliance with the Aged Care Quality Standards and most importantly, can all be done online.
Leadership Capability influences Staff Engagement
Case Study: Aggregate Results
A newly formed leadership team responsible for all facets of customer operations brought together through a restructure process with the intention of increasing availability of leadership to front line staff to support safe, quality care outcomes. Eight people came together with different views on leadership formed by their diverse experiences and backgrounds. The restructure meant that some leadership team members had previously been reporting to others.
Key areas of improvements and focus;
Own wellbeing
Sharing responsibility
Poor time management
Not managing poor performance
Outcomes for the Team
1. Sharing of individual results to create alignment and shared understanding within the team, holding people personally accountable for their own leadership gaps.
2. Commitment to achieving high performance through creation of team charter and 'getting into action' as a team
3. Design of tailored leadership program aimed at addressing key gaps as identified in aggregate data.
4. Annual retest in 12 months time to track progress
CILCA 360
CILCA 360 is a reliable and valid 360 degree assessment of leadership capability correlated to the Care Standards that identifies the biggest strengths and gaps at all levels. It provides individuals and organisations the opportunity to transform leadership effectiveness by understanding current views, beliefs and behaviours and exploring alternative views. It also sets very clear development goals for leaders, based on their own feedback and the feedback from others, to strive towards in 12 months time.
CILCA 360 offers organisations:
an independent, reliable and valid assessment of leadership capability
access to industry bench-marking data base
increased ROI in leadership development
highly tailored and comprehensive professional development resources for participants
"By using the CILCA we were able to go through a shared journey about the strengths and opportunities of both the team and as individuals. The CILCA allowed a much richer development discussion than is normally the case with traditional 360 tools."
- Head of Customer Operations
CISCA
CISCA is the assessment tool specifically designed for teams in the care industry. CISCA is the window through which we can see the correlations between staff capability, engagement, and their ability to deliver high quality care, assessed through self and customer feedback.
CISCA assesses the service level quality of one team, by collecting feedback from leadership, team members and patients. It’s a comprehensive assessment that measures
Care Capability
Employee Engagement
Organisational Culture
Customer Satisfaction & Patient Experience
Combining all of these measures shines a spotlight on the most significant gaps for the team and organisational capability, engagement, culture and provision of care. It enables the team to generate an enquiry into what they need to do, and create together to enable extra-ordinary patient outcomes.
Case Study: How Data-Driven Insights Enable Higher Quality Care Outcomes
One of Australia's largest aged care providers has been on a culture transformation journey, but still knew things could be better. 'Good' teams weren't engaged while 'Great' teams were excelling. Management were concerned the quality of care was being impacted and auditors might recommend changes.
Unable to pinpoint exactly what to focus on to improve, they implemented CISCA across the organisation including employees, consumers and their families to find out the correlations between capability, performance, employee engagement and consumer outcomes.
The 'GREAT' team has:
23% higher employee engagement
High level of genuine care for each other
Comfortable engaging in constructive conflict
Praise and recognition for a job well done
People-focused vs task-focused leadership
So what does the 'GREAT' team experience that the 'GOOD' team doesn't?
Higher scores in capability around Caring with Integrity, Caring for Teams and Caring with Purpose leads to....
Saving of $1.8m p/a on turnover and $90k p/m on sick leave
7.5 people out of 10 are happier with workplace culture
7.2 people out of 10 have greater job satisfaction
"The only mistake in life is the lesson not learned."
- Albert Einstein
CONTACT US
_________
We are happy to answer any questions you have about the CILCA 360 or CISCA, and would be delighted to discuss your organisation's needs further.
